Responsible Business Communication

Just attended this workshop in the morning, although there are some points already known and seem obvious, but it was nice to serve as a reminder as we always tend to forget these points when we communicate in an office setting:

5 principles of Responsible Business Communication

1. Remember the Company's Mission

2. Determine the Best Form of Communication

- Do you need a document? (written communication lacks the non-verbal clues present in face-to-face conversations, like tone of voice, gestures, and facial expressions; thus more likely to be misinterpreted)
- What type of document should you use?

3. Accurately State the Facts

- Use clear, precise, direct, objective language
- Avoid "loaded" words and writing for the effect
- Don't create "unforgettable one-liners"
- Save jokes for coffee breaks

4. Express Opinions Only if You are an Expert

- A little learning is a dangerous thing
- Are you really qualified to express an opinion?

5. Consider How Others Will Read What You Write

- Does it accurately convey your views?
- Clarify areas open to misinterpretation

I remember when I first started my internship in a dispensary back in Toronto, my perceptor once told me NEVER to assume anything without clarification; the word "ASSUME" is "ASS" "U" and "ME".