Responsible Business Communication
Just attended this workshop in the morning, although there are some points already known and seem obvious, but it was nice to serve as a reminder as we always tend to forget these points when we communicate in an office setting:
5 principles of Responsible Business Communication
1.
Remember the Company's Mission2.
Determine the Best Form of Communication- Do you need a document?
(written communication lacks the non-verbal clues present in face-to-face conversations, like tone of voice, gestures, and facial expressions; thus more likely to be misinterpreted)- What type of document should you use?
3.
Accurately State the Facts- Use clear, precise, direct, objective language
- Avoid "loaded" words and writing for the effect
- Don't create "unforgettable one-liners"
- Save jokes for coffee breaks
4.
Express Opinions Only if You are an Expert- A little learning is a dangerous thing
- Are you really qualified to express an opinion?
5.
Consider How Others Will Read What You Write- Does it accurately convey your views?
- Clarify areas open to misinterpretation
I remember when I first started my internship in a dispensary back in Toronto, my perceptor once told me NEVER to assume anything without clarification; the word "ASSUME" is "ASS" "U" and "ME".
